SERVICES BUILT TO PROTECT YOUR BUSINESS
From network monitoring to disaster recovery, every service we offer is designed to keep your operations running without interruption.
Trusted By Leading Organizations
⚡ 15-Minute Response Time for Critical Issues
🔒 PIPEDA & PHIPA Compliant
🇨🇦 Canadian-Based Team
🔄 Proactive — Not Reactive
NETWORK MANAGEMENT service
Full oversight of your systems, 24/7 monitoring, preventive maintenance, and performance optimization. We keep your network fast, secure, and always available.
BACKUP & DISASTER RECOVERY
Automated backups, tested recovery procedures, and business continuity planning. When the unexpected happens, your data is safe and your business keeps moving.
Cybersecurity
Endpoint protection, MFA, threat monitoring, and compliance support. We protect your business from the inside out — and from threats you haven't seen yet.
SECURITY SYSTEMS, cabling & VOIP
Camera systems, structured cabling, and enterprise VoIP solutions. We're an Alarm.com Authorized Dealer and design systems built for your space.
support 24/7
A real helpdesk with real people — available around the clock. Critical issues get a 15-minute response. Standard requests within 1 business hour. No voicemail. No delays.
network consulting
EMS is a market leader in network systems consulting for SMB companies. We specialize in supporting and monitoring mission-critical networks
INSTANT SUPPORT
Please click here to download our support tool
Not sure which services your business needs?
Take our free 5-minute IT Assessment and get a personalized recommendation, no sales pitch, just a clear picture of where your IT stands.
How We Work Best
We support businesses that depend on reliable, secure technology.
NETWORK MANAGEMENT
Full oversight of your systems, preventive maintenance, monitoring, and performance optimization.
BACKUP & DISASTER RECOVERY
Protect your company from unexpected failures with secure, automated data backup and recovery.
WEB SOLUTIONS
Secure web hosting, unlimited bandwidth, and seamless support for your online presence.
SECURITY SYSTEMS & VOIP
Camera systems, cabling, and VoIP solutions designed for modern business needs.
WEB SOLUTIONS
Secure web hosting, unlimited bandwidth, and seamless support for your online presence.
SECURITY SYSTEMS & VOIP
Camera systems, cabling, and VoIP solutions designed for modern business needs.
INSTANT SUPPORT
Please click here to download our support tool
Join Our Growth Journey?
Let’s create a secure, stable IT environment that helps your business grow with confidence.
See It From Our Customers
We don’t just solve IT issues — we build trust.
Here’s what clients say about the reliability, expertise, and support they receive from EMS.
Rommel is always available and quick to respond when we experience challenges that need to be met under a tight time frame. He is efficient, gets things done quickly and is very sharp - he's my kind of guy!
- Jacques Paquin
The personal touch is what sets Rommel Betancourt apart from other computer service companies and their technicians. From the start, he has demonstrated a great understanding of our customized needs, in addition to being very responsible, dependable and accessible. Rommel always has a smile on his face!
- Lynn Allman
As a social services agency, it is critical that we are accountable for our budgets, and Rommel ensures we get the best bang for our buck. He also helped us look to the future, keeping us up to date on new developments in technology with cost-effective solutions
- George Chau
Frequently Asked Questions
Get clear answers to common questions about partnering with our MSP.
How quickly do you respond when something goes wrong?
For critical issues, we respond within 15 minutes, 24/7/365. Standard support requests are addressed within 1 business hour. You'll always get a real response — not a ticket number and silence.
Do you replace our existing IT person or work alongside them?
Either way. We work as your complete IT department, or we support your existing team with monitoring, after-hours coverage, and specialized services. We adapt to what your business needs.
What kinds of businesses do you work with?
We specialize in Canadian SMBs with 5 to 200 employees — real estate brokerages, law firms, healthcare practices, property management companies, and professional services. If technology is critical to your operations, we're the right fit.
How is your pricing structured?
We work on monthly managed service agreements scoped to your environment. Most clients with 10-50 users save 13-21% compared to in-house IT. We'll give you a precise quote after a free 30-minute assessment — no surprises.
How long does onboarding take?
We work on monthly managed service agreements scoped to your environment. Most clients with 10-50 users save 13-21% compared to in-house IT. We'll give you a precise quote after a free 30-minute assessment — no surprises.
Are you compliant with Canadian privacy regulations?
Yes. We align with PIPEDA and PHIPA requirements and help clients build compliant data management and retention policies. This is especially important for healthcare and legal clients — we know the rules.
Ready to Join Our Growth Journey?
Let’s secure your technology, eliminate downtime, and elevate your business operations.
From websites to infrastructure, EMS protects and supports your digital growth.
Contact Info
(647) 494-0077
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